Return policy

30-Day Return Policy

We want you to feel confident when shopping with PettiChat.

If you are not satisfied with your order, eligible items may be returned within 30 days of delivery.

To qualify for a return:

• The item must be unused
• The product must be in its original packaging
• Proof of purchase is required
• The return request must be submitted within 30 days after delivery

To begin a return request, please contact:

support@yourdomain.com

Our support team will review your request and provide return instructions if approved.

Please note:

• Original shipping costs are non-refundable
• Return shipping fees are the customer’s responsibility unless the item arrives damaged or defective
• Returned items may be inspected before refunds are issued

Approved refunds are typically processed within 5–10 business days after the returned item is received and inspected.